At Shipping Containers Ltd, we are dedicated to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shipping-containersltd.com Please note that returns will need to be sent to the following

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@shipping-containersltd.com

Do you accept returns from these countries?

Do you accept returns from these countries?

Yes, I accept returns for defective and non-defective products

Do you accept exchanges?

Yes, I accept exchanges

How can customers return your products?

In-store
by mail

How will customers get the return label?

Download/print

Select the product conditions that you allow for returns?

New

What is the restocking fee?

No restocking fee

How much will customers pay for return shipping?

No cost

How much will customers pay for return shipping?

3 days

Return Eligibility:

  1. Unused Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  2. Within the Return Period: You must initiate the return process within 30 days from the date of delivery.

Return Process:

  1. Contact Us: To request a return, please send an email to info@shipping-containersltd.com with the subject line “Return Request.” Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
  2. Approval: Our customer support team will review your request and respond to you within 3 business days with instructions on how to proceed if your return is approved.
  3. Return Shipping: You will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

Refunds:

  1. Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund.
  2. Refund Amount: Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees and the original shipping charges. Restocking fees may apply and will be communicated during the return process.
  3. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

Non-Returnable Items:

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items that have been used, damaged, or are not in their original condition.
  • Items not returned within the specified return period.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (shipping-containersltd.com?

If you do not live near an (shipping-containersltd.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (shipping-containersltd.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you

The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 3 MacDonald Road, Ingleburn New South Wales 2565 Australia.

Non-Returnable Items:

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items that have been used, damaged, or are not in their original condition.
  • Items not returned within the specified return period.

Contact Us:

If you have any questions or need assistance with the return and refund process, please contact our customer support team at info@shipping-containersltd.com.

Note: This Return and Refunds Policy is effective as of reception date. We reserve the right to make changes or updates to this policy. Please refer to our website for the most up-to-date version.

Customer Support: 24/7-

Phone: +61 3 5294 0122

Email: info@shipping-containersltd.com

Address: 3 MacDonald Road, Ingleburn New South Wales 2565 Australia.